Terms and Conditions
Terms and Conditions
Effective Date: 01/08/2025
Welcome to Prime Logs t/a S R Baggs. By using our website (the "Site") and placing an order for any of our products, you agree to the following terms and conditions. Please read them carefully before using our services.
1. Company Information
Prime Logs is a trading name of S R Baggs.
Registered address: Deptford Down Barns, Wylye, Wiltshire, BA12 7QJ
Email: info@primelogs.co.uk
Phone: [Insert Contact Number]
2. Products and Services
We specialise in the sale of firewood and related products including kindling, wood fuel, and associated accessories. All products are subject to availability and may be withdrawn at any time.
We make every effort to ensure product descriptions and images are accurate. However, due to the natural nature of our products (e.g., size and moisture content of firewood), slight variations may occur.
3. Orders and Payment
Orders can be placed through our website. By placing an order, you confirm that all details provided are accurate and that you are authorised to use the payment method provided.
We accept payment via Visa, Mastercard, PayPal, American Express. Full payment must be received before the goods are dispatched.
We reserve the right to cancel or refuse any order at our discretion.
4. Pricing
All prices are listed in GBP (£) and include VAT unless otherwise stated. Delivery charges may apply and will be clearly indicated at checkout.
Prices are subject to change without notice but will not affect orders that have already been confirmed.
5. Delivery
We aim to deliver products within the timeframes stated on our website, but delays may occasionally occur due to weather, demand, or other circumstances beyond our control.
Customers are responsible for ensuring the delivery address is accessible and suitable for the delivery method (e.g., vehicle access for bulk firewood). Failed delivery due to access issues may incur a re-delivery fee.
Risk in the goods passes to the customer upon delivery.
6. Cancellations and Returns
You have the right to cancel your order within 14 days of delivery in accordance with UK consumer law, provided the goods are unused and in their original condition.
Perishable or custom-cut items (e.g., part-used bulk firewood) may not be eligible for return unless faulty.
To request a return or refund, contact us at info@primelogs.co.uk with your order details.
7. Liability
We shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products. Our liability shall be limited to the value of the goods purchased.
Nothing in these terms limits your statutory rights as a consumer under UK law.
8. Intellectual Property
All content on this Site, including logos, text, images, and graphics, is the property of Prime Logs t/a S R Baggs and may not be copied, reproduced, or used without our written consent.
9. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
10. Changes to These Terms
We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the Site will be deemed acceptance of those changes.